Available for product opportunities
I’m Batuhan—a customer-facing product professional working at the intersection of Customer Success.
01 / SELECTED WORK
Selected initiatives that show how I connect discovery, data and delivery. Commercial details are intentionally kept high-level.
MACHINE LEARNING · FRAUD & AML
Designed and built a self-learning rule-automation engine that helps detection logic adapt to new patterns, reducing dependence on hands-on configuration.
From manual logic to continuous learningCUSTOMER SUCCESS · OPERATIONS
Rebuilt diagnostic and Jira workflows around customer evidence, reducing triage and resolution time while making sprint conversations more focused.
50% faster triage · 50% shorter meetingsPRODUCT BUILD · GENERATIVE AI
Built a React product that profiles an investor and turns an LLM recommendation engine into clear daily buy, sell or hold signals.
Research → signal → decision02 / EXPERIENCE
2025 — NOW
Formica AI
I own the discovery-to-delivery loop for banks, fintechs and digital wallets—turning feedback into product requirements, SQL-based detection logic and roadmap input across Fraud, AML and KYC.
2024 — 2025
Gözen Digital Aviation
I led product success across international aviation customers, redesigned onboarding and diagnostic workflows, and used customer evidence to improve retention and team focus.
2022 — 2023
361 Digital Transform Agency
I translated warehouse and production needs into prioritized delivery, improved SQL-based systems and built a 24/7 self-service knowledge product for factory users.
03 / ABOUT
I’ve spent my career in the space between users, business goals and engineering constraints. That’s where unclear requests become useful questions—and useful questions become better products.
My background spans enterprise customer success, business analysis and hands-on development. Today I bring that range to AI, Fraud, AML and KYC products.
CORE CAPABILITIES
Open to meaningful product challenges